Refund policy

AUSLUB — Shipping, Exchange & Return

Orders are processed within 1–3 business days.  
Delivery time depends on your location.

Exchange is available within 3 days of receiving your order.

Items must be returned:
- Unworn  
- Unwashed  
- In original condition  
- With original packaging  

Exchange is allowed for:
- Size  
- Available product  

Returns are accepted only in case of:
- Defective item  
- Wrong order received  

Shipping fees for exchange or return are the customer’s responsibility.

Shipping fees are non-refundable.

Exchange within 3 days.  

Items must be:
Unworn  
In original condition  
With original packaging  

Returns only for defective or wrong items.  

Shipping fees for exchange or return are the customer’s responsibility.  

Contact us for requests

To request an exchange or return, contact us via Instagram.

AUSLUB reserves the right to refuse any request that does not meet the conditions above